The Q

Plan your visit

Location

253 Crawford St, Queanbeyan NSW 2620

Box Office

Tue – Fri10am – 4pm

We also open our Box Office one hour before shows.

Bar

Open one hour before shows and during interval breaks.

Food, alcohol and soft drinks are not permitted in the theatre at any time.

Opening Hours

Mon – Fri10am – 4pm
WeekendsClosed
Public HolidaysClosed

Explore Queanbeyan

Accommodation

Entertainment

Parking and transport

Until Construction on the new building is complete there are likely to be continuing changes to the parking situation at The Q and The B. We will keep you updated in your pre-event emails, and please check the parking guide for helpful hints on the best places to park for your visit.

There are buses that travel regularly between Canberra and Queanbeyan. Please check the Q City Transit website for routes and timetables.


Tickets

Box Office

Our Box Office is open Tuesday-Friday from 10am until 4pm.

We also open our Box Office one hour before shows.

Tickets can also be purchased online, at the box office or over the phone by calling 02 6285 6290. A fee of $5 per transaction is applied when buying online or over the phone. There is a $5 handling fee to have your tickets posted.

  • Companion Cards are accepted and must be presented when booking or collecting tickets.
  • Concessions: Pensioner, Senior or Full Time University Student.
  • Children: 2 years to 16 years unless otherwise stated.

Gift Certificates are the perfect present to share your love of the theatre with friends, family and work colleagues.  Treat them to a great night out any time of the year.

Certificates are available in various denominations, from $20 to $120. They can be purchased online here

To redeem drop in to the Box Office during business hours (Monday – Friday 10am to 4pm, Saturday 10am to 2pm), call on (02) 6285 6290 or redeem them online.

They are valid for three years from date of purchase, and can only be redeemed for tickets to shows. They cannot be exchanged for money.  A transaction fee of $5 will apply for bookings made over the phone or online. 

Tickets are non-refundable unless a performance is cancelled in accordance with the Live Performance Ticketing Code of Practice.

Tickets may be exchanged for another performance within the Season subject to availability.

Tickets to all our performances, are available exclusively through this website or our Box Office.

Ticket scalpers have become increasingly sophisticated by utilising the internet to resell tickets for performances at this venue at exorbitant markups. Scalpers purchase tickets the same way that you can purchase them yourself. Buying from ticket brokers or the secondary ticket market e.g. Viagogo, does not necessarily give you better seating or a better deal.

In addition to paying much more than necessary, if there is a problem with an order (i.e. you receive counterfeit tickets or you do not receive your tickets), The Q Performing Arts Centre cannot help you. In the event of any important show-related notices (showtime changes, cancellations, etc.) we will not be able to notify you.

For information regarding ticketing of live entertainment, or to obtain a copy of the LPA Code of Practice for the Ticketing of Live Entertainment Events in Australia refer to the Live Performance website

Any ticket that has been sold or issued by The Q on behalf of Queanbeyan Palerang Regional Council is subject to the Live Performance Australia (LPA) Ticketing Code of Practice.  The following conditions apply:

  • There are no refunds or exchanges on ticket purchases except as provided for under the Live Performance Australia Ticketing Code of Practice.
  • The venue and/or entrepreneur and/or its agent reserve the right to refuse admission under the venue’s terms of admission.
  • Late arrivals may result in non-admittance until a suitable break in the performance.
  • The use of cameras, audio and video recorders is not permitted. Mobile phones and alarms must be turned off prior to entering the venue.
  • If a performance is cancelled due to a natural disaster, adverse weather or for any other cause reasonable beyond the agent’s control, there is no guarantee of refund or exchange and The Q is under no obligation to arrange a substitute event or performance.

Admissions

Theatre doors open approximately 20 minutes before the start of the performance. Late arrivals will be seated at the discretion of the management so as not to disturb the audience and performers. Please be aware that some shows may have long lock-outs for latecomers (such as not until the interval) and in rare cases, you may be locked out of an entire performance.

We have a cloakroom and bag check available for our patrons, so please allow yourself extra time if you need to make use of our cloakroom facilities located at the box office.

For our Q Season shows children under 2 can be seated on the lap of an adult and will not require a ticket.

For touring performances please check the show information for individual policies around babies and children.


Accessibility

There are 6 disabled parking spaces in the Lowe Street carpark directly in from of the entrance to The Q, and ample disabled street parking on Crawford Street near the entrance to The B.

Disabled access to The Q theatre is via ramps to the front (via the Lowe St car park) entrance on the ground floor, and to The B via the Megan Still Court entrance.

Aisle seating can be requested for those requiring more room on either the left or the right. If you have any specific requirements, please indicate when making your booking.

The theatre has infrared assistive listening equipment available to help enhance the enjoyment of performances for those patrons who may be hearing impaired. The receiver units can be used in conjunction with the neckloop telecoil couplers available for use by patrons whose hearing aids are equipped with a telephone coil (T-Switch).

For patrons who do not use hearing aids but require the sound to be amplified, the units are compatible with a wide variety of earphones and headphones which plug directly into the receiver units. Patrons are encouraged to bring their own earphones or headphones where possible.

Further information regarding the use of this equipment can be obtained by contacting the box office.

Patrons who are sight impaired may request seating in the first three rows and this will be provided if available.

There is wheelchair seating available in Seats 24 – 28 Row B and carers seating immediately behind in Seats 25 – 29 Row C. 

These seats can be booked through the Box Office on (02) 6285 6290 (please note, these seats are not available through the online web ticketing system).

Companion cards are accepted at The Q, so just present a valid card at the box office at time of booking.

Assistance animals are welcome at The Q! Please let the box office know your requirements at time of booking.

We offer relaxed performances for some of our shows, so please check in with the Box Office for more information.


Venues

The Q is our classic proscenium arch theatre with an auditorium that seats 346, as well as a light filled and generous foyer, and Exhibition Space.

The B (the Bicentennial Hall) has retractable seating for an audience of 576 or seating for 300 in a flat floor arrangement, and an intimate bar area.