Disclaimer
This Privacy Policy governs the manner in which The Q – Queanbeyan Performing Arts Centre collects, uses, maintains and discloses information collected from users (each, a “User”) of the https://www.theq.net.au website (“Site”). This privacy policy applies to the Site and all products and services offered by The Q – Queanbeyan Performing Arts Centre.
PERSONAL IDENTIFICATION INFORMATION
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
NON-PERSONAL IDENTIFICATION INFORMATION
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
WEB BROWSER COOKIES
Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.
HOW WE USE COLLECTED INFORMATION
The Q – Queanbeyan Performing Arts Centre may collect and use Users personal information for the following purposes:
- To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently. - To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site. - To improve our Site
We may use feedback you provide to improve our products and services. - To process payments
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service. - To send periodic emails
We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
HOW WE PROTECT YOUR INFORMATION
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
SHARING YOUR PERSONAL INFORMATION
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
THIRD PARTY WEBSITES
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.
CHANGES TO THIS PRIVACY POLICY
The Q – Queanbeyan Performing Arts Centre has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
YOUR ACCEPTANCE OF THESE TERMS
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
CONTACTING US
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
The Q – Queanbeyan Performing Arts Centre
253 Crawford Street
Queanbeyan NSW 2620
(02) 6285 6290
boxoffice@qprc.nsw.gov.au
This document was last updated on 23 November 2018
SOCIAL MEDIA HOUSE RULES
The Q social media pages are managed by the Economy, Events & Arts branch of Queanbeyan-Palerang Regional Council (QPRC). Our social media channels are used to promote the Queanbeyan Performing Arts Centre and share information with our local community and visitors.
The pages run under the principles of openness, relevance, accuracy and respect. This means that users of the platform can share and respectfully discuss matters that are relevant to the contents of our page; our page is kept up to date with information about things to see and do in the region; content will be accurate and inaccuracies will be corrected; we will operate with respect under the Council’s Code of Conduct.
The pages will be monitored during business hours, Monday-Friday 9.00am-4.00pm. Comments may be turned off from time to time when resources are not available to monitor and moderate comments.
All users of Meta have the right to remove unwanted content posted by others on their page, and we reserve the right to moderate comments and hide or remove any that are considered to be:
• Unrelated to the purpose of the page
• Defamatory, offensive, humiliating, threatening or intimidating to Council officials or members of the public
• Profane language or sexual in nature
• Harassment and/or bullying within the meaning of the Model Code of Conduct for Local Councils in NSW, or is unlawfully discriminatory
• Content about the Council, Council officials or members of the public that is misleading or deceptive
• Breaching the privacy of Council officials or members of the public
• Allegations of suspected breaches of the Council’s Code of Conduct or information about the consideration of a matter under the Procedures for the Administration of the Model Code of Conduct for Local Councils in NSW
• Violating an order made by a court
• Breaching copyright
• Advertising, endorsing or soliciting commercial products or business
• Spam
• In breach of the rules of the social media platform
Users who breach these guidelines will have the post deleted and the user may be blocked. Please note that a snapshot of the post will be collected for records.
Social media is not the official channel to make complaints about Council or Council officials. Council’s Complaint Handling Policy should be referred to.
Users should not provide personal information on social media platforms. If personal information is sent to Council via private message, this will only be used for official purposes.
Council reserves the right to update these guidelines at any time.
If you have any concerns about content posted on this page, or questions regarding these guidelines or any other matter regarding our social media, please contact marketing@qprc.nsw.gov.au.